Frequently Asked Questions
Everything you need to know about shopping with TOOCAA NOVA
What shipping methods do you offer and how long does delivery take?
We offer standard and expedited shipping options. Standard delivery typically takes 5-7 business days, while expedited shipping arrives within 2-3 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
TOOCAA NOVA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all products purchased through our store come with a standard 12-month manufacturer warranty against defects in materials and workmanship.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 1 hour of placement and we will do our best to accommodate your request.